Medical help.
Simply by phone. Around the clock.
1450 – the 24/7 health advice service
Are you experiencing health issues and not sure what to do?
Then call 1450 – the 24/7 health advice service.
You’ll receive an initial medical assessment by phone 24/7 and find out what the next best step is, where you can get the right treatment for your health issue, or whether you can help yourself.
In addition, a doctor can be consulted if needed to initiate the necessary medical steps directly over the phone or, if necessary, issue an electronic prescription.
When should you call 1450?
Whenever you have a health issue that concerns you and you’re not sure what to do. For example, if you have a fever, pain, feel unwell, or have other acute symptoms for which you need a professional assessment.
What happens when you call?
You will be asked specific questions over the phone. This allows the team to better assess your situation. Afterwards, you will receive clear guidance on what the next best step is.
- 1450 is always available.
- You can reach 1450 without an area code.
- 1450 is free of charge. You only pay the local rate charged by your phone provider.
- In case of a medical emergency, call 144!
Telemedicine Doctors will assess your medical situation and tell you exactly what to do next.
Medical professionals will ask you specific questions about your symptoms. This allows them to quickly assess your situation, narrow down the problem, and immediately recommend the appropriate care.
If additional medical expertise is needed for optimal care, a doctor can be consulted directly if necessary. This telemedicine service brings expert help exactly where it is needed right now.
The consultation can take place as a phone call or—depending on the situation—as a video consultation.
This way, you receive a reliable medical assessment and, if medically necessary, your electronic prescription right away.
Yes, if medically necessary, a telephone doctor can be connected, or a doctor’s callback can be arranged. Video consultations are also available.
Yes, the doctor can issue an electronic prescription as part of the telemedicine consultation.
Telemedicine Service
FAQ
Questions & Answers
The 24/7 health advice line 1450 is a medical information service that offers expert assistance directly over the phone.
No. You can call from any Austrian network without an area code. If calling with a foreign SIM card, dial 0043 463 1450.
The consultation is free of charge. You only pay your phone provider’s local rate.
You will speak with medically trained operators who will assess your symptoms and direct you to the appropriate service. Additionally a virtual doctor can be brought in if needed to initiate necessary medical steps and, if required, issue an electronic prescription.
Yes. You will receive a clear recommendation for the next appropriate step.
No, the 1450 telephone health advice service does not replace medical treatment. It serves as a guide through the healthcare system and is the first point of contact for sudden symptoms.
The benefit for you: If a visit to the doctor is not necessary, you save yourself unnecessary waiting and travel time. In an emergency, you’ll receive prompt assistance!
In life-threatening emergencies. In that case, please dial 144 immediately.
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